Zomato

Zomato’s proposed initiative to share customer contact information and order data with its partner restaurants is instigating a heated debate across the food-tech ecosystem. Although the company suggests the mechanism would operate on an opt-in basis, restaurant associations argue it could transform how they engage with diners, offering personalised marketing and repeat-business potential. Critics, however, warn of regulatory risk, citing possible misuse or preferential treatment.

India’s restaurant industry is pushing for a fairer revenue-sharing model with food delivery aggregators such as Swiggy and Zomato, citing unsustainable commission rates that squeeze profit margins. The National Restaurant Association of India (NRAI) is reportedly in discussions with the platforms to establish a new framework that ensures greater transparency, equitable treatment, and long-term sustainability for both parties.

Zomato co-founder Deepinder Goyal has pledged $25 million to fund cutting-edge longevity research, marking a significant step in the exploration of age-related health interventions. The investment aims to advance scientific understanding of human aging, promote breakthroughs in regenerative medicine, and develop therapeutics that extend healthy lifespan. Goyal’s initiative will support collaborative research projects, technology-driven experiments, and clinical studies globally.

Eternal, the parent company of India’s leading food delivery platform Zomato, has announced the granting of stock options to its employees, underscoring a strategic push to retain talent and align employee incentives with long-term growth objectives. The move comes as the company focuses on scaling operations, expanding services, and sustaining its competitive edge in the rapidly evolving foodtech and delivery market.

Zomato, in collaboration with HDFC Pension, has launched the ‘NPS Platform Workers Model’ to provide its delivery partners with access to formal retirement benefits under India’s National Pension System (NPS). Unveiled on October 1, 2025, by Finance Minister Nirmala Sitharaman during NPS Diwas, the initiative targets financial security for gig economy workers. The model allows small, regular contributions, portability of benefits, and seamless digital onboarding through eKYC.

India’s leading food delivery platforms, Zomato and Swiggy, have both increased their platform fees, a move expected to impact millions of frequent users across the country. While the increment is modest in absolute terms, the timing highlights the companies’ continued efforts to optimize revenue streams and offset rising operational costs. For consumers, the change means slightly higher order values, while for the platforms, it represents an essential lever to strengthen unit economics amid intensifying competition and increasing regulatory scrutiny.

Zomato, one of India’s leading food delivery platforms, has named Bollywood icon Shah Rukh Khan as its official brand ambassador, signaling a strategic move to reinforce its market presence and deepen customer engagement. This high-profile association is expected to bolster the brand’s recall value, particularly among urban and digitally savvy consumers. With Khan’s pan-India appeal and cross-generational popularity, Zomato aims to blend star power with digital innovation to drive growth.

Deepinder Goyal, the visionary co-founder and CEO of Zomato, has made headlines once again — this time for acquiring an ultra-premium duplex apartment in Gurugram valued at approximately Rs. 52.3 crore. The transaction underscores how India’s booming startup ecosystem is minting a new breed of high-net-worth individuals who are reshaping luxury real estate demand.

In a bold stand against rising operational costs, restaurants in Namakkal, Tamil Nadu, have ceased food delivery services via leading online aggregators Swiggy and Zomato. The move, which took effect on July 1, follows a growing outcry among local restaurant owners over steep commission rates, delayed payments, and hidden advertising charges. Despite earlier warnings and attempts at negotiation, talks between restaurant representatives and the platforms failed, prompting the indefinite suspension of services.

Food delivery and quick commerce giant Eternal Ltd, which owns the well-known brands Zomato and Blinkit, reported a consolidated net profit of Rs. 39 crore for the fourth quarter of FY2025, marking a significant decline from the Rs. 175 crore profit posted in the same period last year. Despite this drop in profits, the company saw a sharp rise in revenue from operations, with a year-on-year increase from Rs. 3,562 crore to Rs. 5,833 crore. However, Eternal also faced rising expenses and a widening loss in its quick commerce business, Blinkit.